Savin C6055 Guia de Resolução de Problemas

TROUBLESHOOTING GUIDE 05/12/2009 Copyright  2009 RICOH Americas Corporation. All rights reserved. Page 1 of 20 t pc @ r ic o h-u s a. c o

Page 10 of 20 6. SECURITY Subject Symptom TSB # Cause Solution Note Unauthorized use not logged Copying attempts not logged Firmware History Syst

Page 11 of 20 7. ERROR CODES Subject Symptom TSB # Cause Solution Note SC418 Static electricity builds up on the sensor and attracts toner parti

Page 12 of 20 Subject Symptom TSB # Cause Solution Note Network Support firmware Install the latest Network Support firmware. Version 7.11 or la

Page 13 of 20 Subject Symptom TSB # Cause Solution Note SC997 Appears on EFI controller based machines if IPv6 network settings are changed. Fi

Page 14 of 20 8. OPTIONAL UNITS Subject Symptom TSB # Cause Solution Note Z-folder After the turning main power switch OFF/ON, the SP settings f

Page 15 of 20 Subject Symptom TSB # Cause Solution Note E-7100 controller Group Membership is after Active Directory group is added. Apply the

Page 16 of 20 Subject Symptom TSB # Cause Solution Note E-7100 controller When selecting a printed job from the job list on the 2nd page, printe

Page 17 of 20 Subject Symptom TSB # Cause Solution Note Cover interposer The job cannot be completed if the Inserter cover is opened. Firmware H

Page 18 of 20 9. IMAGE PROBLEMS Subject Symptom TSB # Cause Solution Note Halo effect GW controller printing, 2-bit mode (1800 x 600 dpi) and in

Page 19 of 20 10. OTHERS Subject Symptom TSB # Cause Solution Note Machine stalls Power is not cycled off/on after Transfer Log cycle is enabled.

Page 2 of 20 1. PAPER FEED ERRORS Subject Symptom TSB # Cause Solution Note None at this time.

Page 20 of 20 Subject Symptom TSB # Cause Solution Note Energy Saver mode Cannot stay in Energy Saver mode if the On Board NIC is disabled (SP5-

Page 3 of 20 2. COPY PROCESS Subject Symptom TSB # Cause Solution Note Toner leakage During Process Control at the first power-on, the machin

Page 4 of 20 3. CONNECTIVITY Subject Symptom TSB # Cause Solution Note FTP FTPD fails at power on Firmware History Network Support firmware Ins

Page 5 of 20 Subject Symptom TSB # Cause Solution Note Web Image Monitor The document server cannot be seen from Web Image Monitor; job names th

Page 6 of 20 Subject Symptom TSB # Cause Solution Note E-mail Transmission is not reliable Firmware History FCU firmware Install version 03.00

Page 7 of 20 Subject Symptom TSB # Cause Solution Note @Remote Supply call communication error Firmware History System/Copy firmware Install Sy

Page 8 of 20 4. PRINTING/SCANNING Subject Symptom TSB # Cause Solution Note Scanner stalls "Updating the destination List. Please wait...&qu

Page 9 of 20 5. OPERATION PANEL Subject Symptom TSB # Cause Solution Note “Processing . . Please Wait Displayed during Scan to Email. Firmware Hi